What to do when something goes wrong?
One of the most prevalent forms of malware on the internet is the ‘Fake Anti-Virus’ ads (example shown below) that can pop up while you are surfing around the internet.
Unfortunately, this can happen even at legitimate websites.
If you should see pop-up windows warning you that your computer is infected, saying ‘Click Here’ to remove this threat or some other message, at this point, it is only a scary pop-up. DO NOT CLICK any part of your screen as it may trigger a virus installation. The best thing you can do is to immediately shut down your computer by holding down the power button on your computer or laptop case for 4-5 seconds until it powers off. Restart your computer and have your antivirus program run a complete system scan before resuming your regular internet use.
If you feel your computer has been compromised, and your antivirus did not clean your system or is not working at all, please call for help. Attempting to get the answers and solutions on the internet may lead you into more trouble and cause serious and/or permanent damage to your system, including loss of your data.
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